Contact Centre

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Company Name: Vertex Data Science Ltd
Contact Name: Nicola Abbot
Telephone: 0151 443 9784
Email: nicola.abbot@vertex.co.uk

Since our formation in 1996 we have specialised in managing contact centres and in providing a high quality service to our clients and their customers. Whilst our business has diversified greatly in recent years and we now offer a full range of outsourcing solutions, contact centre management remains one of our core competencies and is at the very heart of every contract that we operate on behalf of our clients in the public, private, financial services and utilities sectors.
We provide multi-channel contact centre services in line with individual client requirements from shared locations and from contact centres dedicated to individual clients.
We have extensive experience of building strong and flexible operational frameworks and have developed a strong customer management centre culture within the services we operate for our clients. Of our workforce of over 10,000, more than 5,500 are engaged in the delivery of contact centre and related services.
Our commitment to quality is recognised by numerous awards and accreditations, including ISO 9001:2000 and Investor in People. In addition to these company wide accreditations, the Call Centre Association (CCA) Standard has been successfully achieved across Vertex's entire customer facing business. The standard is a guide to support and develop internal processes which ensure improved performance and increased customer satisfaction.
We have extensive experience in the professional migration of services from both in house service provision and from an existing outsourcer. Our transition expertise has been demonstrated in the UK and internationally, onshore and offshore and across multiple sectors. Since our formation we have transferred over 7,500 staff and 35 operations, the majority under TUPE. Lloyds Register Quality Assurance has such confidence in our transition approach and processes that all operations that are transferred to Vertex are automatically added to our ISO9001 registration