Contact Centre

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Company Name: Maginus Software Solutions Limited
Contact Name: Steve Rollisson
Telephone: Mobile: 07966648712 Office: 0161 946 0000
Email: steve.rollisson@maginus.com

MSS provide highly functional, highly scaleable business applications to organisations who interract with their customers across several channels or outlets. These channels include: The internet or etail sites, bricks and mortar retail systems, Call Centres or Contact Centres, remote via Catalogues and coupons or all concurrently.

The application is based Proven Microsoft technology and the Dynamics AX business application. Maginus provide the Multi Channel layer for dealing/transacting with the public/consumer.
Our contact centre function is optimised to provide a full view of the customer history, transactions, outstanding actions, points balance etc.

You may profile consumers to provide targetted and focussed communications via mail, email, sms or indeed follow up phone calls.

Our contact centre function lies at the heart of our application and receives data/instructions from other parts of the solution such as the web site, and or the fulfilment functions.

For bidders with Loyalty solutions we are an ideal partner to build the central data repository.

For bidders looking to operate a contact centre or provide fulfilment services we are again an ideal partner to provide the relevant business applications.