Partner Recruitment and Management

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Company Name: Echo-U Limited
Contact Name: Gill Sherwin
Telephone: 0191 255 8797
Email: gill.sherwin@echo-u.co.uk

Echo-U is a niche, highly respected outsourcer based in Newcastle Upon Tyne. Established in 2001, in direct response to a market need for a high quality provider who could manage the customer contact function within 'leading brand' service industries.

Echo-U has a varied client list across the private and public sector in the following areas:
Banking
Health and Wellbeing
Leisure
Regional Development Agencies
Business Link
City Councils

Echo-U Ltd is experienced in outbound and inbound campaigns. In particular:

Customer acquisition- B2B and B2C
Customer retention
Customer reactivation
Customer satisfaction and benchmarking surveys
Inbound customer service

The senior management team have significant experience within the IT and Financial services industries and have worked for some of the most respected brands in the UK such as Marks and Spencer and Royal Bank of Scotland. Echo-U has the flexibility and culture to respond to clients' individual needs. We have invested in infrastructure and operating systems to deliver a high quality, bespoke service. Echo-U's proposition is based on transparency, trust and partnership.